Top 12 AI Chatbot Builder Platforms to Improve Customer Service

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Businesses can use AI chatbot builder platforms to enhance their operations and improve customer service.

These platforms enable organizations to create intelligent chatbots that can handle customer inquiries, automate repetitive tasks, and provide personalized experiences.

In this article, we outlines the top 12 AI chatbot building platforms that can help businesses streamline their processes and improve customer interactions using AI.

How can an AI chatbot help my business?

To help your business, an AI chatbot can offer a range of benefits, including:

1. Improved Customer Support

• 24/7 Availability: Chatbots can provide instant responses to customer inquiries at any time.
• Quick Responses: They can handle frequently asked questions, reducing wait times for customers.

2. Lead Generation

• Data Collection: Chatbots can gather information from potential customers, qualifying leads effectively.
• Engagement: They can initiate conversations with website visitors, encouraging them to share their contact information.

3. Enhanced User Experience

• Personalization: Chatbots can tailor interactions based on user preferences and previous interactions.
• Seamless Navigation: They can guide users through your website or app, making it easier for them to find what they need.

4. Cost Efficiency

• Reduced Operational Costs: Automating customer interactions can lower the need for extensive human support staff.
• Scalability: Chatbots can manage multiple conversations simultaneously, making it easier to handle spikes in customer inquiries.

5. Integration Capabilities

• CRM and E-commerce Integration: Chatbots can connect with your existing systems to streamline processes and enhance customer insights.

What is the best AI chatbot builder?

Here is the list of top AI chatbot builders for online businesses that need live chat support with integrated custom AI chatbots.

1. CustomGPT AI

Customgpt, powered by AI, offers a no-code platform for creating custom AI agents for building conversational interfaces.

It builds AI agents powered by advanced large language models (LLMs) tailored to your business content, without requiring any coding skills.

CustomGPT.ai offers a wide range of features designed to enhance business efficiency and engagement.

Features of CustomGPT

1. Easy Setup: Quick and user-friendly setup process.
2. Powered by ChatGPT-4: Leverages the advanced capabilities of ChatGPT-4 for accurate and reliable responses.
3. Document Support: Supports uploading documents in over 1,400 formats.
4. Sitemap Integration: Allows seamless integration with your website’s sitemap for chatbot customization.
5. Multi-Source Data Integration: Enables integration from multiple data sources.
6. Language Support: Supports up to 92 languages for global reach.
7. Accurate Responses: Provides responses based on indexed data, ensuring no hallucinations or made-up facts.
8. Citations and Sources: Includes citations and sources for every response.
9. Privacy and Security: Offers secure, privacy-first, business-grade solutions.
10. Deployment Options: Allows public or private access, embedding on websites via widgets, and live chat.
11. API Access: Provides API access for developers to integrate and customize solutions.
12. Customizable Appearance: Options to change the chatbot’s avatar, background, and toolbar color.
13. Advanced Settings: Includes features like custom personas, user feedback, and white labeling for tailored experiences.

Try for free – 7-Day trial is available at no-cost to see how CustomGPT can help.

2. Chatbase AI

Chatbase is an AI chatbot builder that specializes in training language models on your specific data.

It allows you to integrate a sophisticated chat widget into your website or interact with it via an API.

By uploading a document or adding a link to your website, you can create a chatbot capable of answering any questions related to the content it has been trained on.

This powerful tool is used for various applications such as customer support, lead generation, user engagement, and more, directly on your website.

Chatbase AI offers a variety of features to help you build and customize your chatbot.

Features of Chatbase

• Custom Data Training : Train your chatbot on your specific data by uploading documents or adding links to your website. This allows the chatbot to answer questions related to the content it has been trained on.
• Integration Options : Easily integrate the chat widget into your website or interact with it via an API.
• AI Actions : Turn your chatbot into an AI Agent that can take actions by calling any API, such as upgrading subscriptions, tracking shipments, booking appointments, and more.
• Customizable Chatbot : Edit the base prompt to give your chatbot a name, personality traits, and instructions on how to answer questions.
• Analytics : Access analytics to see the number of conversations per day and conversations per country.
• Document Support : Currently supports uploading documents in formats like .pdf, .txt, .doc, .docx, and adding links to websites for data extraction.
• Unlimited Plan : Offers an unlimited plan where you can add your OpenAI key to generate messages after hitting the limit.

Try for free – Free-forever plan is available to test the platform.

3. Chatsimple AI

Chatsimple.ai is a great AI chatbot platform designed to help businesses with inbound sales and support.

It allows businesses to create AI chat bots that can engage with website visitors, generate leads, qualify prospects, and schedule meetings.

The platform supports over 175 languages and integrates with various chatting tools to enhance customer interactions.

Key Features for Creating an AI Chatbot with Chatsimple.ai

• Real-Time Engagement: Engage with visitors in real-time, providing instant responses.
• Personalized Responses: Tailor conversations based on visitor data to improve engagement and conversion rates.
• Multi-Language Support: Supports over 175 languages, making it accessible to a global audience.
• Lead Capture: Automatically captures visitor information and qualifies leads.
• Meeting Scheduling: Integrates with calendars to schedule meetings without human intervention.
• Upselling/Cross-Selling: Suggests additional products or services based on visitor interactions.
• Analytics: Provides detailed analytics to track performance and improve chatbot effectiveness.
• Role-Based Access: Allows different access levels for team members to manage the AI agent.
• Enterprise-Grade Security: Ensures data security and compliance with regulations like GDPR and CCPA.
• Seamless Integration: Integrates with CRM, email marketing, and eCommerce platforms.

These features make Chatsimple.ai a powerful tool for businesses looking to enhance customer interactions and streamline their sales and support processes.

Try the free plan at no-cost to see how CustomGPT can help.

4. Flow XO for Chat

Flow XO is a versatile platform that enables businesses to create chatbots for various messaging platforms.

It offers a range of templates and integrations, making it easy to build and deploy chatbots quickly.

Flow XO has you covered, with a super-simple livechat interface for small teams and a fully featured, multi-agent team based live-chat solutions when you need multiple agents to service a higher volume of requests.

Try Flow XO for free

5. Thinkstack AI

Thinkstack AI combines live chat and chatbot functionalities, allowing businesses to provide immediate responses to customer inquiries.

Its AI-driven chatbots can handle common questions while seamlessly transitioning to human agents when necessary.

Features of Thinkstack

• No Coding Required: Easily create custom chatbots without any coding experience.
• Multi-Language Support: Converse in over 90 languages.
• Integration: Seamlessly integrate with platforms like Zapier, Slack, WhatsApp, and more.
• Customization: Personalize your chatbot’s appearance and behavior to align with your brand.
• Human Handoff: Smoothly transfer chats from the AI bot to a human agent when needed.
• Data Training: Train your chatbot using website URLs, PDFs, and other data sources.
• Automated Task Handling: Handle routine tasks and engage users with interactive forms.

Try for free – A free-forever plan is available to test the platform.

6. Social Intents for E-com

Social Intents is a customer service platform that offers live chat and AI chatbot features to help businesses improve customer engagement, generate leads, and provide real-time support.

It integrates with popular communication tools like Microsoft Teams, Slack, and Google Chat, allowing businesses to manage customer interactions seamlessly.

Key Features of Social Intents

1. Real-Time Chat Support: Engage with customers in real-time directly from your website.
2. Customization: Customize the chat widget to match your brand’s colors, logos, and styles.
3. Multi-Language Support: Supports auto-translation to communicate with customers in their preferred language.
4. Unlimited Chats: Supports unlimited team members without additional per-agent costs.
5. AI Chatbot Integration: Integrates with OpenAI’s ChatGPT and Google’s Dialogflow for advanced AI responses.
6. Human Handoff: Allows agents to take over conversations from the AI chatbot when needed.
7. Automated Responses: Chatbots can respond automatically to visitor queries.
8. Transcripts & Reporting: Access chat transcripts and detailed analytics to gain insights into customer interactions.
9. Integration with CRM: Connects with CRM systems like HubSpot and Salesforce to manage leads and customer data.
10. File Sharing & Rich Messages: Supports file sharing, rich messages, and typing indicators for enhanced communication.

These features make Social Intents a powerful tool for businesses looking to enhance customer support and streamline their communication processes.

Start your free trial to create an AI chatbot for e-commerce store such as Shopify.

7. Chaindesk AI

Chaindesk AI is a no-code platform that allows businesses to create custom AI chatbots using their own data.

It leverages advanced AI models like GPT-4 to provide precise and instant customer support, lead generation, and knowledge base management.

Key Features of Chaindesk AI

1. No-Code Platform: Easily create and customize AI chatbots without needing programming skills.
2. Multi-Source Data Integration: Import data from various sources like Files, Notion, Google Drive, Zendesk, and public URLs.
3. Generative AI Models: Utilizes advanced models like GPT-4 for accurate and contextually relevant responses.
4. Built-in Safeguards: Ensures responses adhere to your knowledge base and company policies.
5. Cross-Platform Compatibility: Seamlessly integrates with various platforms for consistent conversations across websites and messaging apps.
6. Omnichannel Support: Deploy chatbots across multiple communication channels.
7. 24/7 Customer Support: Provides round-the-clock assistance for common customer inquiries.
8. Lead Generation: Captures and qualifies leads through conversational AI interactions.
9. Knowledge Base Management: Creates an interactive, AI-powered knowledge base for internal use.
10. Scalability: Handles increased customer interactions without the need for additional staff.

Chaindesk AI is a powerful tool for businesses looking to automate customer support, enhance engagement, and streamline operations.

Try their free plan to create an AI chat bot for customer support.

8. Chatbot.com

Chatbot.com is designed for businesses looking to improve customer service and engagement.

Its easy-to-use interface allows for quick chatbot creation, and it offers features like analytics and integrations with popular tools.

Learn more at Chatbot.com

9. Botpress

Botpress is an open-source chatbot development platform that allows for extensive customization.

It is ideal for developers looking to build sophisticated chatbots with advanced features, including natural language understanding and analytics.

10. Landbot

Landbot offers a unique approach to chatbot creation with its no-code platform that emphasizes visual design.

Businesses can create conversational landing pages and chatbots that enhance user engagement and lead generation.

11. Copilot

Copilot is an AI-powered chatbot designed to enhance user engagement on your website.

It is easy to create, customize, and deploy without any coding.

By using the information you provide, Copilot helps answer questions and assist users.

You can customize your Copilot to suit your needs and add it to your website seamlessly.

It can also handle voice interactions, offering a more dynamic user experience.

Features of Copilot

1. Customization: Tailor your Copilot’s personality, appearance, and behavior to align with your brand. Choose from predefined personalities like Professional, Friendly, Sassy, Empathetic, Humorous, or Formal.
2. Voice Interaction: Enable voice settings for a more dynamic user experience.
3. Data Collection: Configure data collection settings to gather insights and improve user interactions.
4. Human Handoff: Seamlessly transfer conversations to human agents when necessary.
5. Creativity Levels: Adjust the creativity level to control how imaginative or structured the responses are.
6. Logo Upload: Personalize your Copilot with a custom logo.
7. Dashboard: Access a comprehensive overview of your Copilot’s activity and performance metrics.

12. Aivo

Aivo focuses on customer service automation with its AI-powered chatbots.

It offers multilingual support and can integrate with various platforms, making it a great choice for businesses with a global customer base.

Build a chatbot using AI-powered platforms

The rise of AI chatbot builder platforms has transformed the way businesses interact with customers and manage operations.

By leveraging these tools, organizations can enhance customer service, automate processes, and ultimately drive growth.

The platforms listed above represent some of the best chatbot building options available, catering to a variety of business needs and technical expertise.